Returns & Exchanges

At Heritage Food, we take pride in the quality of our artisanal products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a 14-day window for reporting any quality concerns or shipping damages to ensure a fair resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach clear photographs of the product and packaging, especially if the items arrived damaged or do not meet our quality standards.

• 3.
  Review Process

  Our quality assurance team will review your claim within 48 hours to determine if a return, replacement, or refund is appropriate.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.